When choosing a debt collection agency in Singapore, the first step is to confirm that the agency is a legally registered business. You can verify this through ACRA (Accounting and Corporate Regulatory Authority). Additionally, ensure the agency has a verifiable physical office address and official contact channels—this helps establish legitimacy and accountability.
Next, look into the agency’s reputation and track record. Check for positive Google reviews, client testimonials, and case studies that demonstrate successful recoveries. Don’t hesitate to ask for references or past client success stories to get a better sense of their credibility and performance.
It’s equally important to assess their professional conduct. Make sure the agency operates within ethical boundaries—there should be no signs of harassment, intimidation, or overly aggressive tactics. They should comply fully with Singapore’s Protection from Harassment Act (POHA), which governs lawful and respectful communication during debt recovery.
Ensure that the agency follows clear legal boundaries. They should never impersonate legal or government authorities, threaten violence, or attempt to shame the debtor in any way. Avoid agencies that use “ah long”-style methods, which are considered aggressive, illegal, and reputationally damaging.
Review their fee structure carefully. Some agencies charge a flat-rate fee, meaning you pay a fixed amount regardless of the outcome, while others work on a contingency basis, where you only pay if the debt is successfully recovered. Always ask whether there are any hidden fees or upfront deposits, so you can plan your costs clearly.
Understand the agency’s service details before signing any agreements. Ask how many times they will contact the debtor, whether they issue legal letters or collaborate with law firms for escalation, and how often they’ll provide progress updates or reports on your case.
Evaluate their communication style—they should be professional, courteous, and responsive. A good agency knows how to pursue debt firmly without damaging your business’s reputation. It’s especially important that they are skilled in managing sensitive client relationships with care and discretion.
Finally, request a sample agreement or service contract before making any commitments. Review the terms closely, particularly those related to data privacy, dispute resolution, and liability. This ensures you fully understand your rights and obligations before engaging their services.
Assured Debt Recovery checks all the right boxes when it comes to choosing a reliable and professional debt collection agency in Singapore. We are fully registered with ACRA and maintain a legitimate office presence, offering clear points of contact for clients. Our strong reputation is backed by numerous positive reviews and client success stories, demonstrating a consistent track record in ethical debt recovery. We adheres strictly to the Protection from Harassment Act (POHA), ensuring that all communication is professional and legally compliant. We also offers a transparent fee structure with both flat-rate and contingency-based options, free from hidden charges. Our service includes regular updates, legal escalation if needed, and a clear process for handling each case. We communicate with professionalism and discretion, preserving client relationships while securing payment. In addition, we provide a comprehensive service agreement that clearly outlines terms related to privacy, dispute resolution, and liability, giving clients peace of mind from the outset.
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